Down the Rabbit Hole

How much technology should landlords provide tenants?

If you’ve ever read Delivering Happiness, the story of Tony Hsieh building Zappos.com, you probably remember the pizza story.

It happened like this -

Tony focused so intensely on building customer service into his ethos, that he would often challenge people to call his customer service line and ask them for wacky things. Once at a conference in Vegas (a…